Obsessed with service.
Having brought together the three businesses of SICL, Koris and 365IT we have the benefit of a broad set of expertise across resilient help desks, available 24/7/365, with the ability to provide a single point of contact.
The support teams continue to run with the same people and the same processes they have always used, but they now have complete access to each other’s complementary skills and work together on a day-to-day basis providing an even greater level of support.
We operate from redundant, geographically dispersed NOCs, allowing for service continuity should something happen, and our ISO accreditation incorporates a fully documented business continuity plan, which is tested on an ongoing basis.
What can we support?
We can support as much or as little of your IT infrastructure as you need, complementing your own in house skills. From complete managed services to hardware replacement services, we can set up your support to reflect your business needs and the varying demands on your IT infrastructure.
Our teams are obsessed with service and are here for you throughout;
Your support journey starts with an in depth onboarding process allowing us to understand you and your business, giving a personalised touch.
Clear point of contact to the service desk via a dedicated phone number or via access to our online ticket system portal.
During our service reviews provided on a pre-agreed basis, we work with you to ensure your expectations are being met, we are achieving customer satisfaction and beyond and the services remain aligned to your business objectives.
With live monitoring, our support team will obtain and act on alerts providing that proactive response you require.
Clear and decisive incident management process.
Happy employees result in happy customers, we continuously invest into our teams keeping them engaged and up to date with technologies. This allows our highly skilled team to better assist you should a fault or crisis occur.
