Making businesses better connected.
The lines between Collaboration and Unified Communications are pretty blurred these days but ultimately along with contact centre technologies they all exist to help businesses connect people. Whether it is staff with each other or with customers and suppliers it is about allowing people to get in contact with each other and work together across a multitude of mediums.
We have been experts in this field long before the term convergence was used and IP Telephony took over from digital systems, and we continue to stay ahead in a space where technology and work practices are constantly evolving together. Our experience coupled with our wealth of technical expertise in this area means we are well positioned to help customers wherever they are on their road to improved collaboration.
Better together
We work with a number of partners in this area and have considerable experience in integrating a mix of technologies for those wishing to increase productivity.
Our strength of technical knowledge held across a multitude of vendor technologies puts us in a great position to integrate multi-vendor solutions, so no one need compromise on the functionality or experience they give their workforce or on providing their customers with the most engaging experience.
Collaboration
Business messaging
Desktop video conferencing
Meeting room video
Web conferencing
Team messaging
Document sharing
Document co authoring
Instant chat
Presence
Contact Centre
Operator console
Call recording
Real time speech analytics
AI
Soft phones
Whether you are looking for, a cloud native UC and collaboration solution; softphones or handsets; a complete contact centre implementation; or you need to find better ways to improve customer experience; or rollout collaboration technology to assist remote working for a geographically dispersed work force, our experience and expertise will ensure we find the right solution for your business needs.
Our experts will take time to understand what you wish to achieve and will build a solution suited to you.
Giving staff the technology to collaborate will not only make colleagues more productive, it will also enable them to deliver better customer experience and will help you retain staff as you make their work easier to carry out.
Unified communications and collaboration can improve:
