How we do it

We work with customers to find the right solutions for their business ambitions.

How we work with our customers depends on the extent of their need, the expertise of the in- house team and how well we already know them.

We have enviable technical know-how and project management skills, all of which are the foundation of our business as a Managed Service Provider. But as it isn’t all about us, the first part of our interaction with a new customer is getting to know them, understanding what they want to achieve, what their business objectives are and what their historic experiences and investments have been. We listen and more importantly we hear.

LISTEN
Exploratory; scoping sessions to understand what you want to achieve.

**DISCUSS**
During a Strategy Review we will look at current technology and services, review requirements, identify any gaps. Identify commercial arrangements that better suit the customer and begin workshopping different technical approaches

**DESIGN**
We design the solution, high level design for or Low level design depending on requirements.

**HEAR**
We will engage with all the relevant stakeholders and have exploratory sessions to put those ambitions into context.

**CONSULT**
Continuing our discussions we will consider: risks, timescales; costs; refresh; software refresh; roadmaps; existing infrastructure, historic investments and provide an overview of initial recommendations.

**PLAN**
A site audit may be needed, we will look at project business justification, proposed services, detailed implementation plan, scope, acceptance criteria, and control parameters.

Our story

IMPLEMENT

Install and implement solutions, via our specialist technical teams.

Speak to our experts