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Contact centre solutions and applications

 
 

Customer interaction management solutions from Enghouse transform contact centres across the globe.

Organisations can leverage their existing contact centre solutions and applications, by overlaying Enghouse’s additional functionality which enables the contact centre to flex with the demands placed on it, and allows businesses to classify and respond to customers – quickly, efficiently, successfully and with minimal effort.

Having been a partner to Enghouse since their introduction to the UK market, at Koris365 we have enviable technical skills and work closely with the Enghouse team. We have vast experience in combining Enghouse with numerous technologies from vendors such as Cisco, Mitel and Microsoft as well as 3rd party applications delivering AI chatbot technology and other emerging solutions. We have helped our customers to deliver an improved customer experience and often drive better functionality from their historic contact centre investments.

 
 

Improved service, productivity and operational efficiency.  

Customer service has become the foundation for most businesses. Enghouse solutions help organisations of all sizes, from all industries improve service, productivity and operational efficiency resulting in increased customer retention and acquisition.

 
 

Enghouse Interactive’s integrated suite of solutions includes:

 
 
 
 

Solutions for a multitude of environments and different business sizes

All Enghouse solutions can be deployed in on premise-based environments, private, public or community and hybrid cloud and can cost effectively scale from a single site call reception console to multi-tenanted, multimedia contact centres with users in excess of 10,000.